Legal
Effective date: 1 June 2026 · Verminator (Pty) Ltd, registered in South Africa.
By accessing our website, completing a quote wizard, accepting a quote, or booking a service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
Verminator provides residential and commercial pest control services in and around Cape Town. Service availability depends on your location, technician capacity, and the nature of the infestation. We reserve the right to decline or reschedule a booking if the actual scope differs materially from what was submitted online.
Our online wizard generates a Smart Proposal — an AI-assisted treatment plan — and a quoted price for eligible job types. You should read this section carefully before accepting an online quote.
The treatment narrative in your Smart Proposal is generated by an AI model. The model does not set prices and does not have access to our pricing data. Pricing is calculated independently by our pricing engine. We review AI outputs for accuracy, but you should contact us if anything in your proposal appears incorrect before accepting.
Online quotes are valid for 24 hours from the time of generation. After this period, the acceptance token expires and you will need to request a new quote. If pricing changes between generation and acceptance, you will be shown the updated total before any payment is processed.
The quoted price is based on the information you provide. If on-site conditions reveal a materially different scope (for example, concealed structural damage or multi-property spread), our technician will confirm any additional costs in writing before proceeding. You will not be charged beyond the agreed amount without your explicit consent.
Some job types require manual review (guided mode) or a site assessment before pricing can be confirmed. These jobs cannot be self-accepted online. A Verminator team member will contact you within one business day. No payment is requested until scope and pricing are agreed in writing.
If the price applicable to your quote changes between generation and acceptance (for example, due to a rate schedule update), our system will detect the change and require you to review and confirm the new total. You will never be auto-charged a higher amount than what you explicitly confirmed.
For more detail on how proposals and pricing are generated, see our Estimate Disclaimer.
Payment is required before scheduling for most online bookings. We accept card payments via PayFast, EFT bank transfer, and other methods as displayed at checkout. Invoices are issued via our Economy suite and payable within the period stated on the invoice. Overdue amounts may attract late-payment reminders.
You may cancel or reschedule a confirmed booking with at least 24 hours notice at no charge. Cancellations with less than 24 hours notice may attract a call-out fee to cover the technician's committed time. Same-day cancellations are subject to a cancellation fee of up to 50% of the quoted service amount.
We guarantee our work for the period stated in your treatment report or quote confirmation. If the target pest returns within the guarantee period under normal conditions, we will re-treat at no charge. Guarantees are voided by significant structural changes, reinfestation from an untreated adjacent source, or failure to follow preparation and post-treatment instructions.
Our liability is limited to the value of the service rendered. We are not liable for indirect, consequential, or incidental damages arising from service delivery or the use of AI-generated proposals. Nothing in these terms limits liability for death or personal injury caused by our negligence.
We collect and process personal information in accordance with POPIA. Personal data submitted via the quote wizard, booking form, or client portal is used to deliver the service, send service communications, and improve our platform. We do not sell personal data to third parties. Contact us at quality@verminator.co.za for data access or deletion requests.
These terms are governed by the laws of the Republic of South Africa. Any disputes are subject to the jurisdiction of the Western Cape High Court, Cape Town.
We may update these terms from time to time. Material changes will be communicated via email to registered clients. Continued use of our services after the effective date of any update constitutes acceptance of the revised terms.
Questions about these terms? Contact us.
